Privacy Policy

Who we are

IntelixServe is a restaurant point-of-sale platform operated by Aptivix Technologies LLP (“Aptivix”, “we”, “us”), a limited liability partnership registered in India with its office at HD-307, WeWork DLF Forum, Cybercity, Phase-III, Gurugram - 122002. This policy covers the IntelixServe website and the IntelixServe platform.

For business data that a restaurant enters into IntelixServe — its menu, tables, staff, orders, bills and payments — Aptivix acts on that restaurant's instructions. The restaurant decides what is stored and who may see it; we operate the platform that holds it.

Information we collect

When you sign up or contact us

The onboarding form on this website collects the restaurant's name and code, legal name, outlet details and GSTIN if you give it, the chosen plan, and the owner's name, username, email and phone number, so that we can create your account and reach you about it. The sign-up screen in the IntelixServe app collects the restaurant's name and code and the owner's name, username, email, password and, if you give it, phone number, for the same purpose. Passwords are stored only as a one-way hash. The contact form collects your name, restaurant, email, phone and message so that we can respond.

If you sign in with Google or Apple, we receive your name, email address and an account identifier from them; we don't receive your password.

When you use the platform

To provide IntelixServe we hold account information for a restaurant's users — name, username, role and permissions — together with the business records the restaurant itself enters. We keep operational records such as sign-in sessions (including IP address) and an audit log of key actions such as bill edits, numbering changes and platform sign-ins, which exist so that a restaurant can establish what happened in its own account.

Guests of a restaurant

When a restaurant offers QR table ordering, a guest who orders from their own phone gives their name and mobile number. If the restaurant turns on number checking, the number is confirmed with a one-time code sent on WhatsApp. The guest's details and order go to that restaurant. A restaurant may also note a guest's name, phone number or GSTIN on a bill. When a restaurant sends a bill on WhatsApp, the staff member's own WhatsApp opens with the guest's number and a link to the bill; the bill page can be opened only with the random key in that link, without signing in. Guest details belong to the restaurant's records described above.

Dish photos

A restaurant can add photos of its dishes, taken with the phone's camera or chosen from its gallery. They are stored with the restaurant's menu and shown to guests on its QR menu. Only the photo you pick is uploaded; the app does not read the rest of your gallery.

Automatically

Our servers record standard technical information such as IP address, browser type and the pages requested. This is used to operate the service, investigate faults and protect against abuse.

How we use information

• To create and operate your restaurant's account and respond to enquiries
• To provide, support and improve the IntelixServe platform
• To secure the service, including rate limiting and abuse prevention
• To communicate about your account, trial and subscription, including service notices and invoices
• To meet legal and accounting obligations

We send account emails, such as the welcome email after a restaurant signs up, from support@intelixserve.com.

We do not sell personal information, and we never share one restaurant's data with another. Each restaurant's records are isolated by tenant, enforced by the database itself.

Cookies and analytics

This website uses Google Analytics 4 to count visits and see which pages get read, which is how we decide what to improve. It sets cookies in your browser named _ga and _ga_*, holding a randomly generated identifier rather than anything that names you. We do not sell this data.

We advertise IntelixServe on Google. When you arrive from one of our ads or another tagged link, the campaign it came from (for example “google/cpc/free-billing”) is kept in your browser for that visit only, in session storage rather than a cookie, and sent with a signup or contact form so that we know which campaign brought you. Google Analytics also records a few actions on this site — starting a signup, completing it, sending the contact form, and tapping to call, WhatsApp or email us — and we may share these conversions with Google Ads to see which ads work. We do not use your visit to show you ads elsewhere (remarketing), and the IntelixServe app contains no analytics or advertising code.

You can refuse these cookies with your browser's own settings or an extension, or with Google's opt-out add-on; nothing on this site depends on them. The sign-in page remembers your restaurant code in your own browser to save typing; that never leaves your device.

The IntelixServe platform uses tokens and storage that are necessary for you to stay signed in securely. These cannot be switched off without preventing sign-in.

The IntelixServe mobile app

The IntelixServe app for Android and iOS is a front end to the same platform: it signs in to your restaurant's account and shows and changes the same records. It does not contain advertising, analytics or crash-reporting libraries, and it does not collect your location or contacts.

• Sign-up. A restaurant owner can create a restaurant from the app's sign-in screen. The details entered are sent once to our servers to create the account, as described under “When you sign up or contact us”.
• Sign-in. The app keeps your sign-in token, restaurant code, username and printer choice in the phone's encrypted secure storage, so you stay signed in. Signing out removes the token.
• Fingerprint and Face ID. If you turn on biometric unlock, your phone checks your fingerprint or face itself; the app only learns whether the check passed. No biometric data reaches the app or our servers.
• Camera and photos. Used only when you add a dish photo, and only after you allow it. The photo you take or pick is uploaded to your restaurant's menu, as described under “Dish photos”.
• App updates. The app checks for updates when it opens and downloads them from Expo, the service we use to build and update it. That request carries the app's version and the phone's platform, and Expo sees the phone's IP address; it carries no restaurant data.
• Bluetooth (“Nearby devices”) and local network. Used only to send bills and kitchen tickets to a receipt printer you have paired or whose address you entered. The app lists printers already paired with the phone; it does not scan for or record other devices.

You can delete your account inside the app: Settings → Delete account. A staff member deletes their own login; an owner closes the whole restaurant. It can also be requested by email. Details are on Delete your account.

Sharing information

We share personal information only with service providers who help us run the platform and this website, and only to the extent needed to provide the service:

• Hosting: the servers that run IntelixServe and this website
• Microsoft 365: sending and receiving our email
• Meta (WhatsApp): delivering one-time codes to guests who order by QR, where the restaurant has turned number checking on
• Google: website analytics and advertising measurement as described above, and distribution of the Android app through Google Play
• Expo: building the mobile apps and delivering their updates

We may disclose information where the law requires it. We do not transfer customer data to third parties for their own marketing.

Where data is stored

The IntelixServe platform and its databases run on servers in India. Some of the service providers listed above may process data in other countries, under their own safeguards.

How long we keep it

Enquiry and signup details are kept for as long as needed to follow up and to maintain a record of business correspondence. Business data in the platform is kept for the life of the account and, because bills are tax records, for the retention period Indian tax law requires after that. Operational and audit records are kept for a defined retention period and then removed.

Security

We apply technical and organisational measures appropriate to the data we hold: authenticated access with hashed passwords, role and permission based authorisation, tenant isolation enforced with row-level security in the database, audit logging, HTTPS everywhere and rate limiting. No system can be guaranteed absolutely secure, and we make no claim to any security certification we have not obtained.

Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to give you access to the personal information we hold about you, correct it, or delete it, and you may withdraw consent where we rely on it. If you are a staff member of a restaurant that uses IntelixServe, please raise the request with that restaurant first — we will support them in answering it.

To make a request, or to raise a concern about how we handle personal information, write to support@intelixserve.com.

Grievance Officer

For any complaint about how we handle personal information, write to our Grievance Officer at support@intelixserve.com with “Grievance” in the subject. We will resolve it within one month, as Indian law requires.

Children

IntelixServe is a business product and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as the product and the law change. The date at the top of this page shows when it was last revised, and material changes will be notified to account holders.

Contact

Aptivix Technologies LLP
HD-307, WeWork DLF Forum, Cybercity, Phase-III, Gurugram - 122002
support@intelixserve.com
+91 9811911949